Essential Points to Include in your Return Policy
We want you to love the product you’ve ordered,which highly recommend to reach out by email regarding of the item assembly or any other question before return.Because we really want any item you buy from us to arrive in absolutely, perfect condition. But things do happen. So, we’re here to make your return or exchange process as effortless as possible.
First, we gladly accept returns within 15 days of the receipt date.
How do I return something?
Email us at service@popmaison.com with the order number, the name the item was shipped to, and the product you’re returning.
We’ll send you a return authorization number and address, which you’ll need to submit with your item.Returned items should remain in their original condition, undamaged, and include all packaging and accessories.
For returns due to reasons such as a change of mind, ordering the wrong item, dissatisfaction with the color, or purchasing the item elsewhere, we kindly ask customers to cover the return shipping costs.If the return is due to our error or a defective product, we will gladly refund the item’s cost and cover the return shipping.
Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.Once we receive your item, we’ll look it over.
Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.
What’s not returnable?
Most of order we can accept the return shipment unless below condition:
All Clearance items are final sale.
Unfortunately, we can’t process a return on any item that we cannot resell as new.
Products that have been opened, assembled, or removed from their original packaging are not eligible for return.
Products missing parts, original packaging, or showing signs of use cannot be returned.
Other restriction on special orders,If you’re not sure whether your product fits into this category, just email us at service@popmaison.com.
How do I return a damaged product?
We never like it to happen, but occasionally you may receive a product that has been damaged during shipping. We’ll work as quickly as possible to replace the item, at no cost to you. Just make sure you let us know within 48 hours of delivery that your product is damaged. Here are some guidelines to help you report the issue:
- Outside Damage to the Package:
If you receive a package with obvious damage to the outside of the packaging, but believe the item inside is intact, please advise the courier to record this fact when signing for your package.
- Damage to Package and Contents
If a package appears significantly damaged, you can refuse delivery. It will then be returned to the place of origin. Please notify us immediately if this occurs. We’ll make arrangements for a replacement to be sent to you as soon as possible.
If the packaging is intact, but the contents are damaged, please don’t throw away the original packaging. Take photos of damages to items and then contact us at service@popmaison.com. We will offer the accordingly replacement service for you!
