Return & Refund Policy

We want you to love the product you’ve ordered,which we highly recommend to reach out by email regarding the item assembly or any other question before return.Because we really want any item you buy from us to arrive in absolutely, perfect condition. But things do happen. So, we’re here to make your return or exchange process as effortless as possible.


1.How Long Is Your Return Window?

We offer a 30-day return window starting from the date you receive your product.

 

2.When can a return be requested?

We gladly accept returns of eligible items within 30 days of purchase, provided the following conditions are met:

  • Items must be unused, unassembled, and unopened.
  • Items must be in their original condition with all packaging materials intact.

3.When Are Returns Not Allowed?
  • Clearance Items: All clearance items are final sale and cannot be returned.
  • Used Items: Products that have been used are not eligible for return.
  • Customized Products: Customized or personalized items are non-returnable unless they are defective.
  • Opened or Assembled Products: Items that have been opened, assembled, or removed from their original packaging cannot be returned.
  • Missing Components: Products missing parts, original packaging, or showing signs of use are ineligible for return.
  • Special Orders: Additional restrictions apply to special orders.

If you’re unsure whether your product qualifies, please contact us at service@popmaison.com for assistance.


4.How Do I Return an Item?

To initiate a return, please follow these steps:

a.Contact Us: Email us at service@popmaison.com within 48 hours of receiving your order. Include:
  1. Your order number
    2.
  2. The recipient’s name
    3.
  3. The product(s) you wish to return
    4.
  4. Clear photos of the items to verify product information and quantity
    5.

      b.Return Authorization: After reviewing your request, we’ll provide you with a return authorization number and the return address.

      c.Prepare the Item: Ensure the item remains in its original, unused, unopened, and unassembled condition, with all packaging, accessories, and outer packaging intact.

       

      5.What If the Item Is Damaged or Defective?

      If you receive a damaged or defective item, please contact our customer service team at service@popmaison.com within 48 hours of delivery. Provide the following details to help us assist you promptly:

    1. Your order number
      2.
    2. Photos of the damaged item
      3.
    3. Photos of the product’s packaging
      4.

      Our team will assess the issue and work quickly to resolve it.


      6.Can I Return an Item If I Dislike It?

      Yes, you can return undamaged and non-defective items. Refunds will be issued to your original payment method, minus:

      • Original handling fees
      • A 15% restocking fee

      Please Note: Customers are responsible for return shipping costs.

      We strive to offer high-quality products but understand that preferences may vary. If you have any questions about the return process, please contact our customer service team.

       

      7.What If the External Packaging Is Damaged?

      If you receive a package with obvious damage to the outside of the packaging, but believe the item inside is intact, please ask the courier to note the damage before signing for the package. This ensures proper documentation in case any issues arise later.

      For further assistance, feel free to contact our customer service team at service@popmaison.com


      8.What If the Package or Contents Are Damaged?

      If the package shows significant damage upon delivery, you may refuse to accept it. The package will be returned to us automatically.

      Please notify us immediately if this happens, and we will arrange for a replacement to be sent to you promptly.


      9.When Will I Receive a Refund for My Return?

      Refunds are processed once your return is received at our warehouse, typically within 3-5 business days after you hand it over to the carrier.

      The refunded amount will be returned to your original payment method and may take an additional 3-5 business days to appear in your account, depending on your bank’s processing time.


      10.Will You Cover the Return Shipping Fee?
      • Customer-Initiated Returns: For reasons such as a change of mind, incorrect item ordered, dissatisfaction with color, or purchasing elsewhere, customers are responsible for return shipping costs.
      • Our Error or Defective Products: If the return is due to an error on our part or a defective product, we will fully refund the item’s cost and cover the return shipping fees.

      For any questions, please contact our customer service team at service@popmaison.com


      11.Do You Offer Exchanges?

      Currently, we do not offer exchanges. However, if you’re interested in a different item, please reach out to us at service@popmaison.com. We’ll be happy to review your situation and explore possible solutions to ensure your satisfaction.