FAQs

Orders are processed and shipped within 1-2 business days. U.S. orders typically arrive within 5-7 business days, but delivery times may vary depending on location and other factors.

If your order has not yet shipped, you can contact us at happycustomer@popmaison to request a change of delivery address. 

Yes! We offer free shipping on all orders within the contiguous U.S.

Currently, we ship to the contiguous United States. Unfortunately, we do not ship to Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or P.O. Boxes at this time, but please feel free to contact us for potential future shipping options.

Yes! Once shipped, you’ll receive a tracking number via email. Please note, tracking information may take up to 24 hours to update after the shipment leaves our warehouse.

We always try to ship all items together, but sometimes they may be sent separately. If that happens, you can check the tracking numbers for each individual package in the "Order Details" section of your account. If you're unable to find the tracking information or need further assistance, please reach out to us, and we'll be happy to help!

If your order is delayed or damaged, please contact us as soon as possible with order number or details, and we will assist you in resolving the issue promptly.

If your order hasn’t shipped yet, simply email us at service@popmaison.com, and we’ll help you cancel it.

• 30-day return window from the date you receive the product.
• The item must be unused, unassembled, and unopened in its original condition, with all packaging.
• Customized or personalized products cannot be returned unless defective. If unsure, contact us at service@popmaison.com for clarification.

• Contact us within 48 hours of delivery.
• Send photos of the item and packaging.
• Email us at service@popmaison.com with your order number and photos. We’ll quickly assess the issue and resolve it.

If you're not satisfied with your purchase, you can return it within 30 days from the date of delivery. Here’s how:

• Email us at service@popmaison.com with your order number and item details.
• We’ll provide a return authorization number and return address.
• The item must be in original, unused condition with all packaging.

Return shipping may be at your expense unless the item is defective or incorrect.

Generally, used or damaged products aren’t eligible for returns, unless defective. Contact us to confirm if your item qualifies.

• If the item is defective or we made an error, we'll cover return shipping.
• If you change your mind or the item is not defective, you may be responsible for return shipping.

Please use UPS or FedEx with a trackable service. Pack the item securely, use the original packaging if possible, and seal it to prevent damage during transit.

Once we receive the item, returns or exchanges are usually processed within 5-7 business days. Processing time may vary during peak periods.

Refunds or credits will be processed once your return is approved. Expect to see it within 5-10 business days, depending on your payment method.

Yes, you can! If your item is still under warranty, simply email our customer service team at service@popmaison.com, and we’ll be happy to provide replacement parts free of charge.

Yes, replacement parts are available for similar furniture. However, availability depends on whether the hardware package matches. If you purchased from one of our online retail stores, please contact us directly, and we'll be happy to assist you further.

We’re sorry if your item arrives damaged. If your item is damaged, please email us within 48 hours at service@popmaison.com with your order number and photos of the damage.

We’ll resolve the issue promptly to ensure your satisfaction.

You don’t need an account to shop, but creating one provides a smoother experience, including easier order tracking, faster customer support, and order history access.

If the item you are interested in is currently out of stock, we encourage you to keep an eye on our website for inventory updates. You can also contact us at service@popmaison.com, and we’ll be happy to provide you with an estimated restock date.

We accept Visa, MasterCard, American Express, Discover, Paypal.

Yes, state laws require us to charge sales tax for orders shipped to the following states:AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. The sales tax applies to the total order amount, including both products and shipping/processing charges.

Yes, absolutely! If you'd like to arrange for a local pickup, please email us with your request, and we will provide you with the estimated pickup date.

Yes, we do accept LTL (Less Than Truckload) pickups, but please ensure the appointment is confirmed beforehand. If you're unsure about LTL, feel free to contact us for more information.

Yes! We offer special discounts for bulk orders. Please contact us with the quantity and item details via service@popmaison.com before placing your order, and we'll provide you with a customized discount.

Sample availability depends on the order quantity. We offer samples for bulk orders, so please reach out to us via service@popmaison.com for more details.