FAQs

While it is possible to complete an order from our website as a guest, we strongly recommend our customers create an account. It ensures we are more easily able to assist with questions, order tracking and support once you have completed your purchase.

You can pay with a Credit Card (Visa, MasterCard, American Express or Discover).

State laws require us to charge AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY State residents sales tax on each order total (products + shipping and processing charges).

Our Customer Service staff serves our website and catalog customers. We're here to answer questions or help with orders via email.

Yes, to review your web orders, simply log in to your account online and review the My Orders section of your account portal.

As long as the order has not shipped, reach out to service@popmaison.com to cancel your order.

•Not satisfied? Return your purchase within 30 days of delivery. Contact service@pop-maison.com for more details on how to return your order.

•Customer is liable for all shipping charges in the event of a returned order. The Pop Maison does cover return shipping charges for items that were sent incorrectly or damaged in transit.

The goods should be returned via UPS or Fedex in the original condition and packaging. Please also use the outer box to ensure the item is adequately protected and packaged safely.

Yes. Free shipping is applied on all orders.

We currently deliver to the contiguous United States only.Besides, we cannot ship to Hawaii, Alaska,Puerto Rico, Guam, U.S. Virgin Islands, Military APO/FPO addresses, or P.O.Boxes.

We will provide you with 2-day service, please contact us after placing your order and we will calculate the service fee according to the products you choose.

Shipping rates are calculated based on the type of item(s) ordered. Please refer to the shipping rates information above for rate details.

* Due to COVID-19, please allow additional time for orders to be delivered.

All orders are shipped within 1-2 days of purchase. U.S. orders generally arrive within 2-7 business days where international orders can take up to 14 days to arrive.

We make every attempt to ship out the items at the same time. However, due to the nature of many of the shipment issue, this is not always possible. Should an exception arise, please reach out to customer service team to track order status directly.

Yes. Email our customer services team to reach for help,we offered the replacement parts for free if the item still under the warranty.

Yes. Replacements are available—But depending on the hardware package matches or not. If purchased at one of our online retail stores please contact us directly as they will be happy to continue to assist.

I am so sorry if this happens! All orders are packaged with care in warehouse however, feel free to contact me at service@popmaison.com if any issues arise during the shipping process.

Absolutely! Feel free to email us with a request for local pickup and we will send over specifying estimated date.

Yes, as long as the appointment is confirmed.

Of course,we are happy to create special discount for bulk order,please contact us the quantities and item name via service@popmaison.com before placing the orders.

It depends on how large the quantity is. We do offer samples for bulk orders and suggest you contact us via service@popmaison.com.

Normally hot sales item it will ship out 1-3 weeks,please contact us more detail via service@popmaison.com. By the way, we will inform you once your item ready to ship as well.

As long as the order has not shipped, reach out to service@popmaison.com to cancel your order.