We want you to love the product you ordered. If you have any questions about assembly or anything else, we highly recommend contacting us by email before requesting a return. Our goal is to ensure every item you receive from us arrives in perfect condition. However, if something goes wrong, we are here to make the return or exchange process as smooth as possible.
1.How Long Is Your Return Window?
We offer a 30-day return window starting from the date you receive your product.
2.Can I Return an Item If I Dislike It?
Yes — we want you to love what you ordered. If it’s not quite right, you’re welcome to send it back within 30 days of delivery.
3.How Do I Return an Item?
To initiate a return, please follow these steps:
a.Contact Us: Email us at service@popmaison.com within 30 days of receiving your order. Include:
Your order number
The recipient’s name
The product(s) you wish to return
Clear photos of the outer packaging and the items inside to help us verify product type, condition, and quantity.
b.Return Authorization: After reviewing your request, we’ll provide you with a return shipping label.
c.Prepare the Item: Ensure the item remains in its original condition, with all packaging, accessories, and outer packaging intact.
4.Will You Cover the Return Shipping Fee?
For returns due to product quality issues, we will cover the return shipping costs. Simply contact us within 30 days of receiving your order, and we will provide a prepaid return label along with easy return instructions to help ensure a smooth return process.
For returns that are not related to product quality—such as selecting the wrong color or size, receiving an item that does not suit your preferences, or purchasing a product that is no longer needed—we kindly ask that customers cover the return shipping and handling costs.
5.When Will I Receive a Refund for My Return?
Refunds are processed once your return is received at our warehouse, typically within 5-7 business days.
The refunded amount will be returned to your original payment method and may take an additional 3-5 business days to appear in your account, depending on your bank’s processing time.
6.Do You Offer Exchanges?
Currently, we do not offer exchanges. However, if you’re interested in a different item, please reach out to us at service@popmaison.com. We’ll be happy to review your situation and explore possible solutions to ensure your satisfaction.
7.What If the Item Is Damaged or Defective?
If you receive a damaged or defective item, please contact our customer service team at service@popmaison.com within 48 hours of delivery. Provide the following details to help us assist you promptly:
Your order number
Photos of the damaged item
Photos of the product’s packaging
Our team will assess the issue and work quickly to resolve it.
8.What If the External Packaging Is Damaged?
If you receive a package with obvious damage to the outside of the packaging, but believe the item inside is intact, please ask the courier to note the damage before signing for the package. This ensures proper documentation in case any issues arise later.
For further assistance, feel free to contact our customer service team at service@popmaison.com
9.What If the Package or Contents Are Damaged?
If the package shows significant damage upon delivery, you may refuse to accept it. The package will be returned to us automatically.
Please notify us immediately if this happens, and we will arrange for a replacement to be sent to you promptly.
